Client and Customer Service Training
While customer service and client service seems like common sense, it’s sadly not common practice. If you’re anything like us, then you’ll have probably been frustrated by the attitude and manner of someone “serving” you. Trouble is, these service providers don’t realise or see how their behaviour triggers powerfully negative behaviour in their customers and clients, leading to a downward spiral in both brand loyalty and staff morale.
Our customer and client service training workshops aim to open eyes and provide some simple, easy to recognise behaviours and mental attitudes. That way, everyone wins. The clients are happier and that’s good for your business. The service providers are much happier because each day brings rewards (and hopefully smiles!) instead of frustration and anger. That’s right, we’re doing our bit to make the world a better place. Aw shucks…
How does our client and customer service training work?
- We hold initial discussions with clients, staff and managers to establish the different perspectives on key service issues.
- We then customise content to address your specific issues.
- Our modular format allows anything from half-day to three-day workshops.
- Optional extras include post-workshop coaching, additional learning materials, prompt cards, service evaluation forms and review/refresher sessions.
- Ongoing help monitoring and evaluating progress and improvement.
Who’s our client and customer service training for?
- Anyone in a front line service role.
- Anyone serving internal clients.
- Professional client service staff.
- Call centres.
- Retail, hospitality, travel, professional service firms, fitness, government, banking, finance, IT and more.
> Click here to view Customer and Client Service Agenda
Testimonials
“On behalf of the Defence Publishing Service (DPS), I wish to express my appreciation for the customer service training workshops. Feedback from staff has been very positive with several comments of particular note regarding the way in which the course has positively impacted individuals on a personal level. Additionally, DPS managers have observed instances of improved customer service interaction by staff subsequent to the individuals' attendance at your workshops.” Garry Ryle, Director, Defence Publishing Service
"We wanted a program that encompassed more than simply Customer Service skills, that would still be of benefit to the team long after the actual program had finished. Almost 10 months on it is noticeable that the team is calmer during our peak periods and certainly handles difficult situations more effectively. I and my team would judge the program a great success." Wendy Purves, Client Services Manager L'Oreal Melbourne
"Overall, the program was amazing. We came out of the training feeling like we could take on the world and feeling confidently happy to be where we were." Mina Haidary, Lawpoint
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